With pandemic restrictions, these are delivered live online over 1, 2 or 3 sessions, which is imensely motivating.
This is Customer Service training like no other! We can help you create team alignment when it comes to the importance of customer service, the need to set company-wide customer service standards and to improve your internal customer service also.
You will learn how to:
- Why customer service matters, now more than ever
- How to create a positive impression on every customer: face to face, by phone and by email
- How to treat people in a way that makes them stay loyal and want to refer others to you
- How to ensure every customer receives superior care by creating a standard for your business
- The importance of internal customer service and how critical it can be
- How to create the WOW factor for your customers
- How to handle customer problems and aggressive customers