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Stat 3: 78% of Salesforce customers state that the sale goes to those who respond first within two hours of an enquiry** – so be responsive in sales

• As most of us have experienced, both as a custom
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Lessons from Australia:

By most accounts, the Australian economy was protected from the GFC, thanks to the mining boom. But as with all seasons, all booms must end. After two tough years in the minin...

Building a business is a lot of work. Only a few break into the $1 million ceiling. Still a few break into the $10 million ceiling. It takes a lot of hard work to get to this point and many factors ne...

Lessons from the US:

Expert customer service can have a greater impact on goodwill than you think. At a recent incident with my daughter at Six Flags Over Texas, we lost our mobile phones. While one ...

• Thank your wider support team: have a way to recognise and/or reward those outside of work that have supported you this year, such as close friends or family. You’ll need them in 2019!
• Inspire your...

For your Business Owner/Senior Managers:

• Work with your sales team and your marketing team right now, to work out in detail all the opportunities to generate sales and profits before the end of the
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Lessons From France:

Whenever I travel to France, it always surprises me how much competition there is for regular restaurants and bistros. Differentiating your bistro is very challenging. In Paris l...