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Superior Customer Service^™

This is Customer Service training like no other! We can help you create team alignment when it comes to the importance of customer service, the need to set company-wide customer service standards and to improve your internal customer service also.

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Hand turning a service level dial with the satisfaction meter at maximum

Customer service rating with Excellent ticked

What you’ll learn

Why customer service matters, now more than ever
How to create a positive impression on every customer: face to face, by phone and by email
How to treat people in a way that makes them stay loyal and want to refer others to you
How to ensure every customer receives superior care by creating a standard for your business
The importance of internal customer service and how critical it can be
How to create the WOW factor for your customers
How to handle customer problems and aggressive customers
Using Net Promoter Score for ongoing improvement

Who should attend?

Internal customersExternal customersWhole teams

Anyone and everyone who serves customers in your business, both internal customers and external customers.

This is for whole teams that want to ensure consistency and professionalism.

All staff: from senior managers to the warehouse staff, from customer service staff to sales, from admin & finance to operations.

Choose how it’s delivered

Run it for your team in the format that suits you best.

Face to face

Available worldwide

Delivered in person with your team.

Live online training

Available worldwide

Delivered live online over two half days.

Double Your Investment Guarantee

If you are unable to see how you can double your return on investment after attending any of our courses, we will refund your money. See our website for more details.

Superior Customer Service™ programme flyer cover

Download the flyer

Get the Superior Customer Service™ flyer to keep or share with your team.

Download the flyer

Frequently asked questions

Who should attend?

Anyone and everyone who serves customers in your business, whether they look after internal customers, external customers or both. It’s designed for whole teams that want to ensure consistency and professionalism, and suits all staff, from senior managers to the warehouse, customer service, sales, admin & finance and operations.

How is it delivered?

You can choose face to face, available worldwide, or live online worldwide over two half days.

What does the training cover?

Why customer service matters now more than ever, making a positive impression face to face, by phone and by email, building loyalty and referrals, creating a customer service standard for your business, internal customer service, creating the WOW factor, handling customer problems and aggressive customers, and using Net Promoter Score for ongoing improvement.

Does it cover internal customer service?

Yes. You’ll learn the importance of internal customer service and how critical it can be, alongside setting company-wide customer service standards.

Is there a guarantee?

Yes. If you are unable to see how you can double your return on investment after attending any of our courses, we will refund your money. See our website for more details.

How do I find out more?

Send us an enquiry using the form below, or book a free Sales Strategy Zoom to talk it through.